Please fill out the Return Label Request form.
Once your return label request has been approved we will send you a pre-paid return label.
Make sure to add a printed version of your order confirmation email to the package.
If you don’t want to return your items with the specific carrier you can send us your returns at your own cost at the following address:
The Active Company GmbH
Once the return is received it may take up to 14 days for your money to be refunded.
Feel free to contact us if you encounter any problem or have any questions!
If you wish to send files with your inquiry please make sure to use our support email address.